Your data
Privacy Policy
In effect since 12 October 2026
We collect what it takes to move cargo, take payment and answer you — and nothing for advertising. This page says exactly what that is and how to get it back.
01What we collect
Three groups of information, each tied to a job we actually do.
- Account: name, email, phone number, country, password (stored only as a salted hash — we cannot read it).
- Shipping: pickup and delivery addresses, recipient name and phone, cargo description, weight and dimensions, tracking codes.
- Money: wallet balance and history, order and booking totals, and — for bank or MoMo transfers — the sender bank, the reference you quoted, the transaction ID, and the receipt screenshot you upload.
02Why we hold it
- To run your account and show your bookings, orders and balance.
- To move cargo: carriers and clearing agents get the name, address and phone needed to deliver — nothing else.
- To take payment and to satisfy anti-money-laundering record-keeping on transfers.
- To reach you about a shipment or a payment, and to answer support.
03Transfer receipts
A receipt is how an admin matches your money to your booking or order, so it is stored until the record is settled and the statutory period has passed. Before an admin sees it, the image is re-encoded and stripped of location metadata. Receipts are never served publicly — an admin must be signed in and must open the specific record.
04Cookies and local storage
We use a session cookie to keep you signed in, plus small pieces of local storage for your cart, your guest checkout details, and whether you dismissed the install prompt. We do not run advertising or cross-site tracking pixels.
05Who we share it with
- Payment and telco partners, so a transfer can be received and matched.
- Carriers, customs brokers and last-mile partners, for the shipment in question.
- Our hosting and database providers, under contract, on systems we control.
- Authorities, only where the law requires it.
We do not sell your personal information, and we do not share it for other people's advertising.
06Retention and security
Account and shipping records are kept while your account is open and for the period our accountants and the law require afterwards. Everything is stored in an access-controlled database, passwords are hashed with bcrypt, transfers require a second factor of human verification, and state-changing requests are CSRF-protected. No system is perfect, and if something goes wrong we tell you.
07Your rights
- See a copy of what we hold about you.
- Correct anything that is wrong — your profile edits most of it in the app.
- Ask us to delete your account and personal data, where we have no overriding legal duty to keep it.
- Export your order and shipment history before you go.
Write to support@edahshipping.com and we action requests within 30 days.
08Changes
When this policy changes materially we will say so in the app or by email before it takes effect. The version you accepted at signup is recorded on your account.